FAQ

Shipping and Handling

By Brooklyn ships within the continental U.S. and international via USPS priority mail.  All orders ship within 48 hours. Oversized or overweight (more than 10 pounds) orders may be subject to additional shipping charges.  By Brooklyn will contact you prior to applying additional shipping charges.  We charge a nominal handling cost, outside of the freight cost.  Please contact orders@bybrooklyn.com for more information about shipping options.

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 8.875% sales tax.

 

Return Policy

No refunds.  Undamaged merchandise may be returned for online store credit only or exchanged for merchandise of equal or greater value within 30 days of the original invoice date and with original receipt.  Please note our processing time for exchanges is 5 to 10 business days once we receive the return. Once your credit is processed, you will receive an email notification.

  • Shipping and handling on returned merchandise is the responsibility of the purchaser (unless the product is damaged or the wrong item was shipped). If you have received a damaged product or the wrong product please call us so we can resolve any issues as soon as possible.
  • By Brooklyn accepts returned merchandise only in its original condition and original packaging.
  • Sale items, food items, bath and body products and custom purchases are FINAL SALE. 
  • All apparel must be returned unworn, unwashed, and with original tags attached.
  • Store credit is valid for one year from date of issue.  Thereafter, unused By Brooklyn credit is forfeited.

To make a return or exchange contact us via email at orders@bybrooklyn.com to specify the reason.

The item should be shipped in its original condition and packaging accompanied by the original receipt (or a copy). Returns must be packed securely and insured for the full price of the item and shipped to the following address: By Brooklyn, 261 Smith St., Brooklyn, NY 11231.

NOTE: Additional shipping charges will apply to exchanges. Once the return is received we will e-mail you confirmation of the return. If you are requesting a credit we will send you a credit memo via email.

 

Product Disclaimer

Please note that handcrafted items are one of a kind creations and not factory manufactured.   Designs may have subtle variations from one piece to the next due to materials and handcrafting.  Therefore each piece has its own desirable uniqueness.  Images of hand crafted items on this website may not directly represent the item you order.